ROSE is an acronym for Recognition Of Service Excellence. The program shines a light on the waiters, cab drivers, service associates, and other non-managerial hospitality employees that make every Indianapolis visitor feel special. By going beyond the expectations of their job descriptions, these service champions leave lasting impressions that bring true meaning to the phrase “Hoosier Hospitality.”
Every year we gather to honor these goodwill ambassadors at a gala event which is an awards ceremony and, moreover, a celebration of an industry and the people who roll up their sleeves and do their jobs every day with pride in their companies and their city. Due to continued concerns over the pandemic, this year, we recognized Indy’s hospitality community during Celebrating Indy’s Resiliency on Tuesday, May 4. This hybrid event was a combination of the Annual State of Tourism and ROSE Awards, timed with U.S. Travel Association’s “National Travel & Tourism Week.”
Mayor Joe Hogsett announced Indy's entire hospitality community as this year's ROSE Award and Bill McGowan Leadership Award recipient. Visit Indy President & CEO Leonard Hoops gave a “State of Tourism” update on our region’s forward momentum. Click here to watch.
If you have questions about ROSE Awards nominations, please contact:
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“To me, winning a Rose Award means that a nice, clean and fresh smelling bus makes passengers and operators happy. Winning has given me a good work ethic and makes me look forward to going to work. Attending the Rose Awards was a positive experience filled with people who seemed to really care for the services I perform.”