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To download a printable Nomination Form click here.
To access our online Nomination Form click here.
JUDGING CRITERIA
Judges pay particular attention to your candidate's record of customer service excellence whether your nominee is a relative newcomer (two-year minimum) to the hospitality industry or a seasoned veteran. Please keep in mind that the judges consider consistency of excellent service just as important as one or two heroic deeds.
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FIRST IMPRESSION: Helpful attitude, prompt greetings, sincere smiles, professionalism, courtesy, friendliness, confidence, neat appearance.
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WORKPLACE KNOWLEDGE/ATTITUDE: Complete knowledge of the company, its services and products, good attendance record, promptness, good working relationship with peers and supervisors.
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KNOWLEDGE OF CITY: Awareness of attractions, restaurants and shopping resources, informed of special events and seasonal activities.
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COMMUNICATION SKILLS: Good listener, sensitive to other people's concerns and feelings, able to determine customer's needs, able to answer customer's questions.
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MEETS OR EXCEEDS CUSTOMER'S EXPECTATIONS: Delivers on what is promised, proactively assists the customer.
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HANDLES PROBLEMS EFFECTIVELY: Shows concern and sensitivity, uses good judgment, acts quickly, goes the extra mile, knows who to reach for assistance.
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LAST IMPRESSION: Helps create a good memory, thanks customer, asks if everything is satisfactory, takes comments about service openly, invites the customer back.
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NOMINATION PROCESS
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Nominations must include the following items:
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1.
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All information requested on the nomination form. If you wish, you may provide this information on a separate sheet.
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2.
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A brief biography of the nominee. A resume or work history is suitable.
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3.
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A 100-word description describing why your nominee is an ideal candidate for a ROSE Award.
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4.
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Examples of customer service excellence. Attach a maximum of three letters of recommendation or praise that are representative of your nominee's excellence.
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NOMINATION RULES
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1.
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Each company may nominate a maximum of two (non-supervisory) individuals. Nominees (but not recipients) from previous years are eligible. Volunteers are not eligible.
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2.
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Nominees may not own the business from which they are being nominated.
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3.
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Nominees must have at least two years of experience in the hospitality industry.
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The deadline for nomination submissions is Friday, January 11, 2008.
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Click Here to Complete An Online Nomination Form.
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If you have additional questions about ROSE Awards nominations, please contact:
Judith Thomas
Director of Special Events
317-639-4778
via e-mail at jthomas@indianapolis.org
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